Terms of Service

Eligibility and accounts

• You must have legal capacity to enter into these Terms. If you are under 18, a parent or legal guardian must authorize and supervise your use and is responsible for the booking.
• You must provide accurate, current information. Do not impersonate another person or create an account for someone else without authority.
• You are responsible for activity under your account and for keeping your password, OTPs, and devices secure. Notify us promptly if you suspect unauthorized use.
• Venue staff may create a provisional record for a walk-in or a person included in an open-play party. The person providing another player’s details must be authorized to do so.

Booking formation and confirmation

• Selecting a slot creates a temporary hold for the period shown at checkout. If a valid payment proof is not submitted before the deadline, the hold may expire and the slot may be released automatically.
• A reservation is confirmed only after the required payment is received, reviewed, and approved by authorized venue staff. A reference number or uploaded proof alone does not guarantee a slot.
• You must check the court, game, date, time, duration, players, and total before payment. Contact us promptly if a confirmation is incorrect.
• Availability is updated frequently but may be affected by simultaneous requests, maintenance, safety conditions, tournaments, emergencies, or other operational needs.
• If we must materially move, shorten, or cancel a confirmed booking, we will notify you and offer a reasonable reschedule, credit, or refund as appropriate. This does not limit a remedy required by Philippine law.

Open play

• Open-play sessions use shared queues, parties, court rotations, and capacity limits. Joining a session does not guarantee a particular partner, opponent, court, or number of matches.
• Players must check in, respond when called, and follow the session format and reasonable staff instructions. Operational queue or match adjustments may be made to keep play safe and fair.
• Repeated missed calls, no-shows, payment issues, or other booking events may be recorded in the account’s internal trust history and presented to staff for account and venue management, as described in the Privacy Policy.

Prices, charges, and payment

• Prices are stated in Philippine Pesos (₱). The total payable, including applicable taxes and any transaction or system charge, is shown before you transfer payment. You are responsible only for the total presented for that transaction, subject to a correction you accept before payment or one required by law.
• Pay only through a method and recipient displayed at checkout. Enter an accurate reference number and submit genuine, accurate transaction details. A permitted crop or redaction must not hide or alter a fact needed for verification.
• Upload only the receipt or screenshot for the exact transaction used to pay the booking or group of bookings shown at checkout. Crop or redact your balance, unrelated transactions, and unnecessary account details while keeping the amount, recipient, date and time, status, and reference number visible.
• Never send an MPIN, OTP, password, recovery code, login screen, or complete wallet or bank transaction history. We may require a new, minimized proof when the image is incomplete or contains unrelated personal data.
• An online booking summary or booking confirmation is an operational record and is not necessarily the BIR-registered sales or service invoice. We will issue the applicable BIR-compliant invoice separately, electronically or at the venue, as required by law.

Cancellations, changes, and refunds

• A pending booking may be cancelled through your account only while the cancellation option remains available. For an approved booking, contact us as early as possible to request a cancellation or change.
• Refund or credit eligibility depends on the booking status, timing, reason, costs already incurred, any booking-specific policy disclosed before payment, and applicable law. We will tell you the result of the request through the available contact channel.
• No provision in these Terms removes a refund, replacement, re-performance, or other remedy available when a paid service is not supplied, is materially not as described, or when Philippine consumer law otherwise requires a remedy.
• Approved refunds will be returned through a reasonably appropriate method after any information needed to validate the payer and transaction is confirmed.

Venue conduct, safety, and assumption of ordinary risks

• Pickleball and other physical activity involve ordinary risks such as falls, collisions, overexertion, and contact with equipment or other players. You are responsible for deciding whether you are fit to participate and for using appropriate care and equipment.
• Follow posted venue rules and reasonable staff safety instructions. Do not participate while impaired or when your conduct creates an unreasonable risk to another person or property.
• A parent or guardian remains responsible for supervising a minor. Tell staff about an immediate hazard or incident as soon as reasonably possible.

Acceptable use

You must not submit false or misleading payment proof, make fraudulent or speculative bookings, misuse another person’s data, probe or bypass security, interfere with the platform, use automated tools that burden the service, threaten or harass another person, damage the venue, or use the service for an unlawful purpose.

Suspension and termination

We may restrict or suspend an account when reasonably necessary to investigate fraud, security concerns, repeated no-shows, unpaid balances, serious or repeated rule violations, abuse of staff or players, or unlawful conduct. When appropriate, we will explain the reason and provide a way to contact us. Suspension does not remove an accrued payment obligation or a right or remedy available under law.

Platform availability and liability

We work to keep the platform accurate and available, but temporary interruptions, delays, or technical errors may occur. To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable from the transaction. Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, death or personal injury caused by negligence, a violation of data-subject or consumer rights, or any liability that Philippine law does not allow to be excluded or limited.

Complaints and disputes

Please first contact us with your name, booking or payment reference, a description of the concern, and the remedy requested so we can use our internal complaint process. If the concern remains unresolved, you may pursue the remedies available through the Department of Trade and Industry, the National Privacy Commission for privacy matters, another competent regulator, alternative dispute resolution, or the courts, as applicable.

These Terms are governed by the laws of the Republic of the Philippines. Any choice of forum is subject to mandatory consumer-protection and procedural rights that cannot lawfully be waived.

Changes to these Terms

We may update these Terms prospectively when the service, venue rules, or applicable law changes. The revised version will show a new “Last updated” date. We will provide additional notice or request renewed acceptance for a material change when required. A material change will not retroactively remove a right or remedy connected with an already paid booking.

Contact us

Email centrecourtgsc@gmail.com or call 0918 948 3861. Triangle Centre Court is located in Bula, General Santos City, South Cotabato, Philippines.